Put the lines of the dialogue below in the correct order.

 

	No, I reserved a single room with a bath.
	Good morning. I have a reservation.
	Yes, sir. A double room with a shower.
	Thank you. Here’s your key, sir. Room 436.
	The same price? That’s fine.
	Good morning, sir. How can I help you?
	What’s your name, please?
	Oh, I’m sorry, sir. There’s been a mistake but we can give you the room at the same price.
	Thank you.
	John Smith. My reservation is for two nights.

Now you complete a hotel guest registration card.

 

 

GUEST REGISTRATION CARD Room______________   Family name __________________________________________________ First name ____________________________________________________ Middle name __________________________________________________ Nationality ____________________________________________________ Home address _________________________________________________ Home phone number _(_______)__________________________________ Cell phone number _____________________________________________ e-mail address _________________________________________________ Company name ________________________________________________ Company address ______________________________________________   Passport number _______________________________________________   Arrived ______________________________________________________ Departed _____________________________________________________   Payment by ___________________________________________________   Signature _____________________________________________________   Date (day/month/year) ____________________________

 

Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an R if the receptionist is saying the line or a G if the guest is saying the line.

R = Receptionist       G = Guest

______ ______   ______ ______ ______ ______ ______ ______ ______ ______   ______ ______   ______   ______ ______   ______   ______   ______ ______ ______ ______   ______ ______

(R) (G) (R) (G)   (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G)   (R) (G) (R) (G)   (R) (G)   (R) (G) (R) (G)   (R) (G)   (R) (G)   (R) (G) (R) (G) (R) (G) (R) (G)   (R) (G) (R) (G)

Would you prefer a single or a double? 10 pm? Thanks. Oh! And can I get a wake-up call for 6:30 am. And how about a restaurant? Great. What time does the restaurants close? It’s $145.00 a night. How many nights will you be staying? It’s D-A-V-I-E-S. I’d like a room, please? Great. I’ll pay with VISA then. What time is checkout? And how do you spell that, sir? So that’s D-A-V-I-E-S. How would you like to pay for the room? Do you take VISA? There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby. Yes, we do. We take VISA, Mastercard, and American Express. A double, please. How much is that? Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know? Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room. OK. One night comes to $145.00 plus tax. May I have your name please? Is there a pool here? Welcome to the Beachside Inn. How may I help you? They both close at 10:00 pm. Sure. No problem. Wake-up call for 6:30 am. Enjoy your stay. Just tonight. It’s Davies. Robertson Davies.

 

Communication activity.

Student A. You are a receptionist at a hotel. Choose any hotel from the cards below and study the information on the card. Student B is a traveller. Help student B to check in at your hotel. Ask student B questions about:

- his/her name

- room size and type

- number of nights

- wake-up call

- method of payment

 

	Price	Available Rooms
Single sea view	$130.00	235
Single garden view	$120.00	802, 1107, 1108
Double sea view	$160.00	None
Double garden view	$165.00	708, 710, 904
Suite	$220.00	1201
Checkout

Am

 

 

	Price	Available Rooms
Single sea view	$135.00	356,786
Single garden view	$125.00	203,204,206
Double sea view	$165.00	604, 605, 708
Double garden view	$170.00	555,423
Suite	$230.00	None
Checkout	Am

 

	Price	Available Rooms
Single sea view	$125.00	102, 103, 104
Single garden view	$130.00	None
Double sea view	$165.00	201, 203
Double garden view	$180.00	303
Suite	$210.00	501
Checkout	Am

 

	Price	Available Rooms
Single sea view	$95.00	604, 605, 708
Single garden view	$85.00	302,402
Double sea view	$125.00	203,204,206
Double garden view	$110.00	None
Suite	$150.00	501
Checkout	Am

 

 

Student B. You are a traveller. Choose any of the cards below for your background information. Now check in at a hotel. Student A is a hotel receptionist.

Don’t forget to ask about room prices and checkout time.

 

 

You are traveling alone. You would like a single room with a shower and a garden view. You would like to pay in cash. You will be staying for 2 nights. You would like a wake-up call for 7:00 am. You would like to have a late checkout at 4 pm.

 

You are traveling with your husband/wife. You would like a double room with a bath and a sea view. You would like to pay by credit card. You will be staying for 5 nights. You would like a wake-up call for 6:00 am.

 

You are alone. You would like a suite. You would like to pay in cash. You will be staying for 3 nights. You don’t want a wake-up call. You would like to have a late checkout at 9 pm.

 

You are traveling with your family (3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay by credit card. You will be staying for 10 nights. You don’t want a wake-up cal l.

 

Communication activity.

Student A. You are a traveler and have just arrived at a hotel. Find out the following information at the reception:

- выясните, готов ли ваш номер;

- попросите разбудить вас утром в 7.30;

- спросите, где вы можете пообедать и включен ли завтрак в стоимость номера;

- спросите, в какое время в воскресенье вы должны выписаться;

- спросите где ближайший информационный центр.

 

Student B. You are a receptionist at a hotel. Student A has just arrived at your hotel. Answer his questions.

 

ROOM SERVICE