Business travel. Staying at a hotel

With the increase in the number of hotels and hotel chains, consumers now have a greater choice of where to stay when they travel. In order to beat the competition, hotels are now improving and enhancing the services that they provide.

The following is a list of the types of hotel services that hotel guests prioritize:

1. Hotel guests expect clean rooms that contain all of the essential conveniences. This includes comfortable beds with clean sheets, high speed internet access in the room, access to movies, full bathroom facilities, free local calls, continental breakfasts, newspaper in the morning outside the door, wake-up call service, alarm clock, hair dryer, coffee maker or complimentary coffee, iron and ironing board, and air-conditioning.

2. Easy accessibility to local transportation such as a taxi service and car rental is an important priority. They also want hotel staff to be able to arrange for their transportation. The hotel should have convenient parking where vehicles will be safe.

3. Hotel guests would like hotel staff to be able to arrange for entertainment services such as theater tickets, movie tickets, dinner reservations, spa and hair salon reservations.

4. Hotel guests would like a member of the staff to be available for assistance 24 hours a day. It is important that there is concierge available at all times to cater to the needs of the guests.

5. The hotel should have a quality dining room that serves delicious food at affordable prices. A hotel lounge is also important. The lounge should be a nice place to relax and have a drink.

6. The hotel should have recreational services such as a swimming pool, sauna, gymnasium, or tennis court. Most customers enjoy taking advantage of hotel recreational services.

7. Most hotel guests enjoy their privacy. Hotels should have rooms for those who want extra privacy.

8. Most people look for ways to save money when they travel. Customers enjoy taking advantage of special discounts on certain services offered by hotels.

2. Ознакомьтесь с информацией о видах деловых писем, правилах и особенностях их написания (Приложение 1). Письменно переведите деловое письмо и выполните задание к нему (Приложение 2).

3. Ознакомьтесь с информацией о правилах подготовки деловой презентации, особенностях выступления с публичной речью перед аудиторией (Приложение 3), а также с полезной лексикой, типовыми фразами для подготовки презентации (Приложение 4).

Составьте письменный текст презентации. Тематика презентации – описание компании, в которой работает студент, либо другой известной компании. Образец текста презентации о компании представлен в Приложении 5.

4. Ознакомьтесь с информацией о правилах написания резюме, его структуре и особенностях оформления (Приложение 6). Подготовьте в письменном виде резюме на английском языке для устройства на работу. Образец резюме представлен в Приложении 7. Резюме оформляется в печатном виде на листе A4.

Приложения к заданиям контрольной работы

Приложение 1

 

Ознакомьтесь с информацией о видах деловых писем, правилах и особенностях их написания

 

Business Letters

 

     A letter of enquiry is a formal letter that makes an approach to an individual or organization either speculatively or in response to printed public domain material whereby you are requesting some information.

     It is a general term used for a number of different kinds of business letters addressed to a company. An enquiry is sent when a businessman wants some information. The letter is drafted to get some more information which is not available on website, brochures, literature of the product.

     The letter is written by a customer to the company seeking some information about a new product or service, especially about supply of goods, leaflets or catalogues, quotation or prices, samples, terms and discounts, availability of goods, delivery terms and deadlines, method of transportation, insurance.

     Offers are sent in reply to an enquiry or without a preceding enquiry. They state the nature and description of the goods offered, the quantity, the price, the terms of payment, and the time and place of delivery. The sales-conscious businessman wants to draw the attention of customers and new customers to a special product or range of goods. He will take the opportunity to stimulate his correspondent’s interest in his goods or services by including sales messages and the assurance that the customer will receive personal attention.

     Offers may be firm (binding) or without engagement. A firm offer is subject to certain conditions, a deadline for the receipt of orders, or a special price for certain quantities. If the Buyer accepts the offer in full within the stipulated time, the goods are considered to have been sold to him at the price and on the terms stated in the offer. According to the British and American law, a person/company making a firm offer has the right to revoke it at any time before it has been accepted. According to the Russian law, a person/company making an offer is bound by it until the expiration of the time stated in the offer.

     An order letter, also known as a PO or purchase order letter, is written to provide the vendor with detailed instructions for fulfilling an order. Letters dealing with orders and payments for merchandise form a bulk of business activity.

     Proper care should be taken in drafting of the order to eliminate all doubts resulting in loss of time and possibly of the market. The letter usually includes the following: details about what you are ordering or reserving; directions for shipment; manner of payments. In the letter of order, the main idea in the first paragraph is what it is that we are reserving or ordering. The explanatory paragraphs give whatever details the order requires – about quantity, colour, style, size, price, payment, location, shipment data, place, plus any specific instructions your reader might need. The last paragraph invites prompt shipment and dated action, if desired.

Types of Business Letters

 

     A letter of enquiry is a formal letter that makes an approach to an individual or organization when a businessman or a customer is seeking some information about a new product or service, especially about supply of goods, leaflets or catalogues, quotation or prices, samples, terms and discounts, availability of goods, delivery terms and deadlines, method of transportation, insurance.

     Offers are sent in reply to an enquiry or without a preceding enquiry. They state the nature and description of the goods offered, the quantity, the price, the terms of payment, and the time and place of delivery. The sales-conscious businessman wants to draw the attention of customers and new customers to a special product or range of goods.

     An order letter is written to provide the vendor with detailed instructions for fulfilling an order. Letters dealing with orders and payments for merchandise form a bulk of business activity.

     Proper care should be taken in drafting of the order to eliminate all doubts resulting in loss of time and possibly of the market. The letter usually includes the following: details about what you are ordering or reserving; directions for shipment; manner of payments. In the letter of order, the main idea in the first paragraph is what it is that we are reserving or ordering. The explanatory paragraphs give whatever details the order requires – about quantity, colour, style, size, price, payment, location, shipment data, place, plus any specific instructions your reader might need. The last paragraph invites prompt shipment and dated action, if desired.

     A complaint letter is written to show one that an error has occurred and that needs to be corrected as soon as possible. The letter can be drafted as a document used for warning the reader. An effective complaint letter is brief and to the point and includes documentation.      Several things should be kept in mind when writing this kind of letter.

     Sufficient detail should be included to back up your claim and to show that you have thoroughly researched the subject. However, omit irrelevant details. Maintain a firm but respectful tone, and avoid aggressive, accusing language. Send only photocopies of receipts and other documents, and retain all originals. Keep a copy of the complaint letter for your records. If a company has repeatedly given you bad service and refuses to correct the situation and you feel that your only recourse is to pursue legal action, voice your feelings in a tactful but firm way. Include your contact information (your name, address, phone number, and e-mail address, if desired, so that the other party can reach you to discuss any questions or concerns).