Can you answer these questions?

a) Where can you get the information about your flight?

b) How much should your baggage weigh?

c) What should you do at Customs Control?

d) Where can you find duty-free shops?

E) What rules should you follow on board?

15. Make notes under these headings. Use your notes to talk about the rules how to behave at the airport. Use must, mustn’t, should or can.

ü Check-in

ü Passport Control

ü Customs

ü Lounge

ü On Board

 

 

HOTEL

Lead-in

At the hotel.

When you are through with the customs you go to the hotel. The desk-clerk will ask you to register. He will give you an arrival card which all guests are asked to fill in. The receptionist enters your name and permanent address in the register.

When you are through with the formalities, you will get the key to your room. The guests are reminded to leave their keys at the desk when going out.

You will find rooms with and without bath, single rooms, double rooms, triple rooms, cheap dormitory beds. At the hotel you may get various services. You can have your meals served in your room. All the hotels have a special laundry service for their guests. In the lobby there are a lot of offices: a booking-office, post and telegraph offices, an information desk. Besides there are a newsstand, a book-stall, a kiosk selling pictures, post cards and souvenirs.

In the same building there are also restaurants, bars, cafeterias, beauty parlours, gyms, indoor and outdoor swimming-pools.

Many hotels have such facilities as Internet access, baggage lockers, sauna, Satellite TV, Internet café and others. In top hotels all bedrooms are air conditioned with television and video-channel, hair-drier and minibar.

When you are ready to check out, you tell the desk-clerk to get your bill ready.

If you are travelling by car, you can get accommodation in a highway motel.

 

Vocabulary

Match words 1-6 with words a-f to form collocations.

1. card a. booking

2. room b. laundry

3. office c. single

4. parlour d. outdoor

5. swimming-pool e. arriving

6. service f. beauty

 

Write the expressions in the correct column.

* satellite TV * gym * bath * beauty parlour * restaurants and bars * Internet access * cheap dormitory beds * hair-drier *

hotel accommodation and facility	services

Social English

3. Checking in

Complete the conversation with a phrase from the box

Here you are I have a reservation It’s OK

Non-smoking, please That’s right Where’s the lift?

- Good evening, madam.

- Hello. __________________. My name is Melissa Grant.

- For two nights?

- Yes. ________________

- Can I see your passport, please?

- Just a moment. _________________

- Do you want a smoking or non-smoking room?

- ______________________

- Here’s your key. It’s room 212 – on the second floor.

- Thank you. ___________________

- It’s over there. Do you need help with your bags?

- No, thanks.__________________

 

4. Checking out

Order the dialogue.

B Of course.

B Room 223. 

A Yes. Which room is it? 

B No, but I had a beer from the minibar last night. 

A Good morning, madam. 1

B Morning. Can I have a bill, please? 2

A Right, can you sign here, please? 

A Did you make any phone calls? 

B Thank you. Goodbye.

COMMUNICATION