Many people use their mobile mostly for texting. These are common abbreviations.

ASAP	as soon as possible	2DAY	today
BF	boyfriend	2MORO	tomorrow
GF	girlfriend	Y	why
B4	before	PLS	please
X	kiss	CUL8R	see you later
IMO	in my opinion	OIC	Oh, I see
B4N	bye for now	FYI	for your information
U	you	TNX	thanks
GRT	great	LOL	laughing out loud
2NITE	tonight	BFF	best friends forever
BRB	be right back	DIY	do it yourself
DK	don’t know	F2F	face to face
ILY	I love you	IRL	in real life
K	Okay	LMK	let me know
NP	no problem	OMG	oh my god
TTYL	talk to you later	XOXO	hugs and kisses

What do these text abbreviations mean?

1) GRT _____

2) X _____

3) CUL8R _____

4) OIC _____

5) B4N _____

6) IMO _____

7) ASAP _____

8) FYI _____

9) LOL _____

10) THX _____

11) BF _____

12) U _____

8. Fill in the gaps using ask, say or tell.

1) Could you _______ Peter to call me?

2) Could you _______ him I’ll be late?

3) Could you _______ I’m leaving now?

4) Please _______ I’m very sorry.

5) Please _______ her the good news.

6) Please _______her to wait until tomorrow.

7) Could you _______ her I’ll call back later?

8) Could you _______ her to ring me back?

9) Could you _______ him for the prices?

 

Read and match the caller’s questions with the replies.

1) Good morning, can I speak to Brenda, please?	a) At about 3.30.
2) Can I speak to Mrs. Opres, please?	b) I’m sorry, but I’m in meeting at the moment. Could you possibly call back in about half an hour?
3) Do you have her e-mail address?	c) No, I’m afraid he’s out with some customers.
4) When do you expect him back?	d) I’m sorry, I don’t know when the meeting’s going to finish. Can I ask her to call you?
5) Could you transfer me?	e) I think you are through to the wrong extension.
6) Do you know when she’ll be free?	f) She’s out of the office today. Do you have her mobile number?
7) Do you know how I can contact Jane?	g) I’m afraid she’s in a meeting at the moment.
8) Hello, is Dave there?	h) It’s jane.c@lrc.com.

Put this dialogue in the right order. Then practise with the partner.

1) Don Roger, that’s R-O-G-E-R.

2) Hello. Is that Petra?

3) Can I take a message?

4) She’s at lunch at the moment.

5) Yes, please.

6) I’ll tell her.

7) Sorry, I didn’t catch your name.

8) Could you tell her that Don Roger called?

9) No, I’m afraid it isn’t.

10) Thank you, Mr. Roger.

Read the dialogues and fill in the message pad.

Call 1

- Can I speak to Andrew?

- I’m afraid he isn’t here at the moment. Can I take a message?

- Thank you. Could you tell him that Jan called?

- Does he have your number?

- I’m on my mobile – the number is 793172. I’m returning his call.

- Sorry, I didn’t catch your name.

- It’s Jan, Jan Peto – that’s P-E-T-O.

- I’ll give him the message.

 

Call 2

- Hello.

- Is that Tina Lantos?

- No, this is Emma Ford speaking. Can I help you?

- Yes, do you know when Tina will be in?

- Well, she should be in later this afternoon. Can I give her a message?

- Thank you. Could you ask her to call ASK’s Controller on 3245 – as soon as she gets in.

- Yes, of course. Could you give me the number again?

- Yes, it’s 3245. OK?

- Yes, I’ll ask her to call when she gets in.

- Thanks, bye.

- Bye.

 

 

Call 1 / Call 2
PHONE MESSAGE
Message for
Caller’s name
Company
Phone number
Please ring back	Will call again
Return your call	Urgent
Message
Date	Time	Taken by

Correct the mistakes in the following sentences.

1) I want that he called me.

2) Could you tell him to call me?

3) I get him for you.

4) Hello. I’m John Smith speaking.

5) I’m sorry. The line busy.

6) Can I help to you?

7) Can I take a you message?

8) I’m sorry. He have a meeting.

9) I’ll put you back immediately.

10) He not here at the moment.

 

Complete the dialogues with the necessary phrases.

Dialogue 1

- _______________.

- Yes. May I speak to Mr. John Conners?

- _______________.

 

Dialogue 2

- He is busy t the moment. Can you ring back later?

- _______________.

- Yes, that’s perfect, thank you. Goodbye.

 

Dialogue 3

- _______________.

- Yes, who is calling?

- _______________.

- Good morning, Mr. Black. What can I do for you?

 

Dialogue 4

- _______________.

- Just a moment. I’ll find out if he is in.

- _______________.

- This is James Brown from Continental Equipment. I’d like some information.

Translate the sentences into English.

1) Вас к телефону.

2) Не вешайте трубку. Я Вас соединю.

3) Вы набрали неправильный номер.

4) Телефон занят. / Телефон свободен.

5) Повесьте трубку.

6) Могу я оговорить с господином Смитом?

7) Кто говорит?

8) В настоящий момент он отсутствует.

9) Позвоните, пожалуйста, позже.

10) Могу я оставить сообщение?

11) Вы можете меня соединить?

12) Хотите оставить сообщение?

13) Я не расслышал Ваше имя. Не могли бы Вы повторить?

14) Не могли бы Вы попросить ее перезвонить мне?

15) Хорошо, я отправлю ему сообщение.