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3. Выберите правильный вариант ответа.

1. Why can't Elaine Strong answer the phone?

A. She's in a meeting

B. She's out of the office

C. She's talking with another customer

 

2. What does caller want the secretary to send?

A. information on after-sales service

B. a picture of the newest computers

C. a list of software products

 

3. What time should the secretary send the material?

A. 2:30 PM

B. 3:30 PM

C. 5:00 PM

 

4. What is the caller's name?

A. Cordell

B. Kordel

C. Kordell

 

5. What is the caller's telephone number?

A. 560-1287

B. 560-1828

C. 560-2187

Выполните проверочный тест

Test

Telephone calls

Task1 Who says this?

Variant

1. Can I help you? a) The caller b) The operator (secretary) c) The person who is receiving the call

2. Can I speak to Ms Dupont, please? a) The caller b) The operator c) The person who is receiving the call

3. Who's calling, please? a) The caller b) The operator c) The person who is receiving the call

4. This is Jane Coolimoor from Apex Industries. a) The caller b) The operator c) The person who is receiving the call

5. One moment, please. a) The caller b) The operator c) The person who is receiving the call

Variant

6. Hold the line, please. a) The caller b) The operator c) The person who is receiving the call

7. Putting you through. a) The caller b) The operator c) The person who is receiving the call

8. I'm afraid she's out of the office today. Can I help you? a) The caller b) The operator c) The person who is receiving the call

9. Can I take a message? a) The caller b) The operator c) The person who is receiving the call

10. Tricia Mellor speaking. a) The caller b) The operator c) The person who is receiving the call

Task2 What is the most appropriate answer?

1. Could I speak to Ms Johnson, please? a) Hold on and I'll call you back. b) Yes, I'll put you through. c) No, I prefer to hang on, it's very important. d) Yes, I'd like to speak to Mr Jones, please

2. Good afternoon. Can I help you? a) Yes, I'd like to speak to to Mr Jones, please. b) I'm afraid you seem to have the wrong number. c) No, I prefer to hang on, it's very important. d) Hold on and I'll call you back.

3. Is that Ojay and Simpson? a) Well could you tell him to call me back as soon as he gets in? b) Yes, I'll put you through. c) I'm afraid you have the wrong number. d) No, I prefer to hang on, it's very important.

4. I'm afraid he's out of the office and won't be back for an hour or so. a) Well could you tell him to call me back as soon as he gets in? b) I'm afraid you have the wrong number. c) Hold on and I'll call you back. d) Yes, I'll put you through.

5. I could tell him to call you back in a few minutes. a) Yes, I'll put you through. b) I'm afraid you have the wrong number. c) Hold on and I'll call you back. d) No, I prefer to hang on, it's very important.

6. There's a lot of noise on the line. Could you speak up? a) Hold on and I'll call you back. b) I'm afraid you have the wrong number. c) Yes, I'll put you through. d) Well could you tell him to call me back as soon as he gets in?

Task3 Match the phrases on the left with their responses on the right

Начало формы

1.			Could I speak to Colin Jones, please?	a.	Could I hold for a little while, then, please?
2.			I'm afraid he's not in the office at the moment.	b.	Yes, please. Could you tell him that Jane Symes called?
3.			Would you like to leave a message?	c.	Just a moment. I'll put you through.
4.			I'm afraid the line is engaged.	d.	This is Alain D'Angibau. Could I speak to Mr Smith, please?
5.			Good morning. Fraser International. Can I help you?	e.	Could you ask him to call me back, please?

Тема: Этикет делового ланча

 Уроки №17-20

Расставьте в правильном порядке

Business lunch Etiquette

· Stephanie Lynn, Director of Тhe Business Women's Network, spends 1,600 pounds а month оn lunches. She says, “ If you can learn to conduct business lunches correctly, then you are sure to impress the client, conduct the deal and add useful contacts to your address book

· Тhe modern business lunch is informal, shorten and practically alcohol - free.

· -For а particularly important lunch, phone in advance and request а quiet corner. For а large group, bоок a private room and to impress, choose а restaurant where уоu know the maitrе’d.

· Tips for business - lunch success:

- Ве clear about the purpose of the lunch beforehand

- If your client refuses alcohol, do the same, or limit yourself to one glass of wine.

- Ву the time coffee is ordered, уоu should bе finalizing the deal and exchanging business cards.

Переведите выражения

Alcohol - free; to conduct business lunch; to conduct the deal; the purpose of the lunch; to finalize the deal; to exchange the business cards

3. Ответьте на вопросы

1. How does the modern business lunch look like?

2.  Business lunch is an important part of any business, isn't it?

3.  Do уоu have to phone in advance to the restaurant, if the lunch is particularly important?

4. What other tips for business lunch success can уоu nаmе?