Look up the meanings of the following words and word combinations in a dictionary. Use them in the sentences of your own.

· set up a meeting

· discuss a proposal

· make a date

· confirm

· pencil in time and date

· firm up

Read the dialogue. What arrangement do these people make? Learn the dialogue by heart.

– Shall we set up a meeting to discuss the proposal?

– That’s a good idea.

– Can we make a date for some time around the beginning of September?

– That sounds okay, but I don’t know exactly what I’m doing over the next few weeks so I can’t confirm it now.

– That’s no problem. Let’s pencil in time and date, and I’ll call you two days before so that we can firm it up.

 

Study the following phrases used to make an arrangement.

I’ll just check my diary.

How about Monday? What about Tuesday? Would Thursday suit you?

That’s fine. I can’t make Monday, I’m afraid.

Can we fix an appointment? Shall we arrange a meeting?

Work with a partner. Make an arrangement that you really need. Act out your dialogue.

PART 2 – E-MAIL

What do these abbreviations stand for?

 

ASAP

AFAIK

HTH

RSVP

TBA

 

Complete the e-mail with the phrases from the box.

 

Please find attached thanks for your e-mail best wishes I’m copying Please let me know if you can’t read

 

Robert,

 

…………………………. asking for tips on how to give presentations. ……….......... a Word document with my ideas about it. …………………………....this attachment. ………….. Ruth Clark in on this. Looking forward to your reply.

 

……………

Tina

 

Discuss the questions with a partner.

 

a. What do you use e-mail for?

b. Does e-mail save time, or does it create more work?

c. Should employees send and receive personal e-mails at work? Why/ why not?

Look up the meanings of the following words in a dictionary. Complete to make phrases. Use them in the sentences of your own.

· attach a photo/ a document

· log on (into your account/ …)

· save …

· click …

· delete …

· undo …

· e-mail … forward

· call … up

· wipe …

· print …

Read the e-mails. Have you ever had similar problems? Tell about them using the vocabulary of the mini-texts.

1. Hi John,

I found the report that you attached to your e-mail when I logged on to my computer this morning. I thought the report was great. I wanted to keep it, so I tried to save it to my hard disk. Unfortunately, I clicked on the wrong button and I deleted it instead! I tried to undo the command, but that didn’t work. So I searched for it, but it just wasn’t there. Could you send it again?

Many thanks,

Rita

 

2. Dear Rita,

I’m pleased you liked the report – but I’m afraid it wasn’t mine. Caroline wrote it and e-mailed it to me. I forwarded it to you because I thought you’d be interested. However, there’s some bad news. When I tried to call it up just now I found that it had been wiped from my computer too – it was gone! But don’t worry – I had printed a copy before that happened so I’ll post it to you.

John.

 

PART 3 - FAX

Complete the telephone conversations with the phrases from the boxes.

 

#1

fax it all over to us fax the information I’ll fax you send them by fax fax number fax you everything we have

 

Anna: Yes, I think you’ll be interested in our latest designs.

James: Can you …………………………..?

Anna: Sure. …………… right now. What’s your ……………………………?

James: 1 for the US, then 214 567 4564.

Anna: OK, I’ve got that.

James: Can you ……………………….. you think we need?

Anna: I’ll ………………………….. There are about 30 pages.

James: If you could ……………………………, that would be great!

 

#2

go through resend get my fax send it through the paper got stuck

 

Anna: Did you ………………..?

James: You will not believe me, but ……………………………

Anna: No problem. I’ll ……………………………… again.

 

15 minutes later …

 

Anna: Did the fax …………….. OK this time?

James: Yes, but I couldn’t read pages two and three.

Anna: No problem. I’ll ……………… them.

 

Discuss the questions with a partner.

 

a. Do you think people send and receive many faxes nowadays? Why/ why not?

b. What can faxes be useful for?

 

Read the fax message and complete it with your own ideas.

 

FAX

To: Anna Green

From: Sonia O’Neil

Date: 23.10.08

 

Dear Anna,

 

I hope this fax comes through successfully. I’ve had a terrible time trying to get it to you. My fax machine was dialing and redialing your number for about three hours yesterday afternoon, before I decided that I’d had enough and cancelled it. What was the problem? Perhaps your machine had run out of paper? Or maybe you just hadn’t put the paper in properly – you really should read the instructions about how to load it. But let’s get down to business…

 

PART 4 – TELEPHONE CONVERSATION