Hints for the office manager or the boss.

 

You need not go around proving you're the boss if you are. So here are some suggestions:

-Don't order, ask and be polite! It amounts to the same thing, but it sounds-and works-better.

-Remember that people work with you, not for you. They know better, but they like to be spoken of as associates, not as slaves.

-Keep your promises. It's important to make a note of every promise-whether it is something important of something you think less important.

-Critisize, if you must, only in private - and do it objectively. Never critisize anyone in public or in anger. And that goes for the mail clerk as well as for your assistant.

 

Active vocabulary

 

it amounts to the same thing - это одно и тоже;

slaves- рабы;

that goes for the mail clerk as well as for your assistant- это в равной мере относится как к курьеру, так и к вашему заместителю.

promises – обещания

anger – гнев

 

Speech practice

 

Ex. I. Answer the following questions:

1. How can you formulate the main responsibilities of the manager (the boss)?

2. What are “pros” and “cons” (apryменты "зa" и "npoтив") of this job?

3. What line of behaviour would you choose if you were the manager?

4. How could you comment on the following sayings: "The measure of a man is what he does with power", "Whatever you have, you must either use or lose".

 

Ex. II. Very often in a certain situation people expect us to say some particular thing. It is important to know how to react to people’s words. Check yourselves and match the phrases in these colomns.

1. How do you do?------------------------Oh, that doesn’t matter.

2. Thank you for a wonderful meal-------- It’s nice to see you too.

3. Hallo.Mr.Hay here. Can I speak to Mr.Forex?------Yes, I’d love one

4. Have a nice weekend.-------I’m glad you enjoyed it.

5. How nice to see you again.-------- Thanks, the same to you.

6. How about a nice cup of tea before you go?-----Hold the line, please.

7. I’m awfully sorry, I’ve broken a cup.------ How do you do?

 

 

Lesson 5

 

DIALOGUE

Meeting a Businessman

 

It’s 21^st of October, 10 o’clock in the morning. Mr Blake has come to the Russian Trade Delegation.

Blake: Good morning! My name’s Blake. I’m from Blake and C. I’ve got an appointment with Mr Voronin at 10.15.

Recept: Good morning, Mr Blake. Mr Voronin is expecting you. Will you take a seat, please?

Blake: Thank you. I'm a bit early, actually.

Recept: That's all right, Mr Blake. (In a few minutes Voronin comes downstairs to meet him.)

Voronin: Oh, Mr Blake, it's nice to see you here. How are you?

Blake: Fine, thanks! And you?

Voronin: Pretty well too, thank you. This way,

please.

(They come into the conference room and take their seats at the table).

Voronin: Would you like a cup of coffee?

Blake: Yes, please. It's very cold and wet outside today.

Voronin: Yes, the weather hasn't been very good lately.

Blake: That's right, but it's usually warm here in October.

Now, Mr.Voronin, how about our quotation and catalogues? Have

you looked through them?

Voronin: Sure! We've studied them closely. The new model is certainly

good.

Blake: Yes, it's of high quality. We've just starting producting the model

and we've already received a lot of orders. Our turnover is more

300 million pounds.

Voronin: Your machines meet our requirements and we are interested in

buying them. Mr Blake, have you seen our contract form?

Blake: Not yet.

Voronin: Would you like to look throught it?

Blake: I certainly would.

Voronin: Here you are, Mr Blake. Please study our terms and let's meet

again next Tuesday.

Blake: All right, Mr Voronin» Good-bye for now.

Active vocabulary

an appointment – встреча

to expect – ожидать

quotation – котировка

catalogue – каталог

to look through – просматривать

quality – качество

order – заказ

to meet smb’s requirements – отвечать чем-либо требованиям

contract form – типовой контракт

Will you take a seat - садитесь, пожалуйста

That's all right - ничего страшного, все в порядке

This way, please - сюда, пожалуйста (при указании пути,

дороги)

Here you are - вот, пожалуйста

All right - хорошо (выражает согласие)

The Russian Trade Delegation - Российское торговое представительство (в Великобритании)

Blake and Сo - название фирмы

 

Speech practice

 

Ex. I. Answer the following questions according to the text:

1. Who has come to the Russian Trade Delegation?

2. With whom has Mr Blake got an appointment?

3. What is Mr Blake going to discuss with Mr Voronin?

4. Is Mr Blake interested in buying the new model of machines

from Blake and Co..

5. Why is Mr Blake interested in the new model?

6. What should Mr Blake study?

7. When will Mr Blake and Mr Voronin meet again?