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How to make reservation (at Little Town Budget Hotel)

* You can make the on-line reservation through our booking system. ttps://www.littletownhotel.cz/customer/ NO CHARGE IN ADVANCE.

 

IT'S SECURE, FREE, FAST and EASY. You just choose the date, number of persons and the type of room and number of beds in each room for each night. We will need your credit cards details as a guarantee. We don't accept VISA electron or Maestro cards for online reservations. Our cancellation policy is 48 hours before arrival.

 

In the case of late cancellation we will have to fully charge you for the first night.

 

* You can also make your reservation by email. We'll send you our offer and if you accept it we'll then send the confirmation with instructions on how to securely send us your credit cards details. The payment will be made at the reception during your stay in cash or by credit/debit card.

 

* GROUPS - If you accept our offer and once you get our confirmation, for groups we ask for deposit for the accommodation. Deposit is 50% from the total amount and it needs to be paid to our bank account one month in advance of your actual arrival. The rest of the payment is done in cash during your stay at the hostel.

 

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How to Make a Hotel Reservation

Whether you work with an online travel agent, hotel booking agent or a guest service representative from the reservation department at your hotel of choice, you can find the accommodation you want at the price you want it and with the amenities you need. The process requires some legwork, especially if you are vacationing in an area in which you are not familiar, but it is no more difficult than booking a flight.

Step 1. Provide the hotel or online travel agent with the check-in and check-out dates for your vacation. Request the daily check-out time to minimize confusion and avoid late fees and other penalties. Inquire about express check-in and check-out for faster service. (Fees should not apply.)

Step 2. Confirm the number of guests in your party, and choose a room type. Hotel rooms can vary from single and double occupancy to family and honeymoon accommodations. The number of guests, including infants and children, will determine how many beds you book. Many hotels offer crib rentals and roll-out beds for children. If you are bringing pets, verify that pets are allowed and whether an additional fee is charged.

Step 3. Narrow down a hotel location. Large hotel chains offer multiple locations, so use a travel guide or map to determine the best location for your travel needs.

Step 4. Ask about guestroom amenities. Standard amenities include telephone, television and air conditioning. If you require Internet service, newspaper delivery or cable channels, ask in advance if these amenities are available and if additional fees apply.

Step 5. Ask about hotel services. Not all hotels feature room service, swimming pools and laundry, so ask in advance if these services are available.

Step 6. Reserve your hotel room using a credit card. Hotel reservation lines and online travel agents require a credit card or debit card with the Visa or MasterCard logo to complete a hotel reservation. Although some hotels require only a deposit (which may or may not be refundable depending on hotel policy) to complete a room reservation, others require full payment. Get a confirmation number for your reservation.

 

IV. Видео-уроки

1) «Making a Hotel Reservation - English Phrases for making Reservation» - https://www.youtube.com/watch?v=ovrzq0QEJQg

2) At a hotel - English video lesson - https://www.youtube.com/watch?v=A5MXfq9rtm4

 

 

Dialogue. Making Reservations

 

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.

Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?

R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?

C: The 24th.

R: How long will you be staying?

C: I'll be staying for two nights.

R: How many people is the reservation for?

C: There will be two of us.

R: And would you like a room with twin beds or a double bed?

C: A double bed, please.

R: Great. And would you prefer to have a room with a view of the ocean?



C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?

R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?

C: Charles Hannighan.

R: Could you spell your last name for me, please?

C: Sure. H-A-N-N-I-G-H-A-N

R: And is there a phone number where you can be contacted?

C: Yes, my cell phone number is 555-26386.

R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?

C: Visa. The number is 987654321.

R: And what is the name of the cardholder?

C: Charles H. Hannighan.

R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.

C: Great, thank you so much.

R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.

 

 

Учебник Hotels&Catering . Virginia Evans, Jenny Dooley, Veronica Garza.






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