The travel agent research transportation tour packages

UNIT I

JOBS IN TOURISM

ACTIVE VOCABULARY

 

Part 1

animator	аниматор
to book	бронировать
booking agent	агент по бронированию
career	карьера
to continue	продолжать
customer	клиент, покупатель
destination	место назначения
to develop	разрабатывать
essential	существенный
extensive	обширный, основательный
graduation	окончание (вуза)
guide	гид, экскурсовод
guide-interpreter	гид-переводчик
to handle	осуществлять, заниматься, работать с
hospitality	гостеприимство
interpreter	переводчик
involve	включать, охватывать
to issue tickets	выписывать билеты
a must	обязательное условие
to receive	получать, принимать
retail	в розницу
retailer	продавец в розницу, розничный торговец
the Russian International Academy for Tourism sale to sell (sold, sold)	Российская международная академия туризма продажа продавать
separate	отдельный
service	услуга, обслуживание, сервис
successful	преуспевающий, успешный
ticket agent	билетный агент
tour	тур, туристическая поездка
tour guide	экскурсовод, гид группы, групповод
tour operator	туроператор
travel agent	турагент
travel consultant	консультант по туризму
travel writer	туристический журналист
tutoring	обучение, подготовка
wholesale	оптом
wholesaler	оптовик
Part 2
accommodation	размещение
to accompany	сопровождать
to advertise	рекламировать
to arrange	организовывать
arrangements	организация (чего-либо)
artistic	артистичный
arts	искусство, художественный
brochure	брошюра
car rental	аренда/прокат автомобиля
carrier	перевозчик, транспортная компания
to cater to	заботиться, стараться удовлетворить
catering	(общественное) питание
cheerful	веселый
chief animator	шеф-аниматор
commission	комиссионный сбор, комиссия, комиссионное вознаграждение
to communicate	общаться
consumer	потребитель
contest cost	конкурс стоимость
cruise ship to decide on	круизный теплоход принимать решение о
department	отдел
direct	напрямую
discount	скидка
easy-going	легкий в общении
employee	служащий
entertainment	развлечение
flight	рейс
to follow	следовать, соблюдать
friendly	приветливый
goods	товары
head helpful	глава готовый помочь
hire	нанимать на работу
to interpret	переводить (устно)
journey to lag behind local to market	путешествие отставать местный находить рынок сбыта
mass media	средства массовой информации
native to offer	родной предлагать
passenger	пассажир
physically fit	в хорошей физической форме
producer	производитель
profit	прибыль
promotion	продвижение (на рынок)
to provide to report to	предоставлять, обеспечивать подчиняться
resort to run (ran, run) sales department	курорт управлять отдел сбыта
schedule	программа, график
shop-assistant	продавец
sight	достопримечательность
sightseeing	осмотр достопримечательностей
social director	режиссер социальных программ
staff	персонал, кадры
to supervise	руководить
supplier	поставщик
tour package	пакет тура, пакет туристских услуг, турпакет, турпутевка
travel insurance	страховка тура

 

Pre-reading tasks:

 

1. Match up:

1. tour a) agent

2. social b) destination

3. travel c) operator

4. destination d) animator

5. tourist e) director

6. car f) rental

7. chief g) geography

 

2. Cross out one odd term in each line:

1) customer, interpreter, travel agent, booking agent, guide, ticket agent;

2) flight, car rental, transfer, commission, hotel accommodation, sightseeing tour;

3) accommodation, arrangements, promotion, destination, entertain­ment, commission;

4) discount, career, separate, resort, contest, brochure;

5) passenger, tourism manager, consumer, career, social director, chief animator.

3.Group the following terms according to the titles in the table (4 terms in each group):

Destination geography, profit, car rental, accommodation, commis­sion, retail, tutoring, social director, sale, knowledge, discount, guide, catering, shop-assistant, animator, cost, interpreter, entertain­ment, wholesale, graduation.

Trade	Tourist staff	Education	Travel services	Money matters

 

 

4. Answer the questions:

1.Are you planning to enter any tourist college?

2. What college, school or university are you planning to enter?

3. Are you keen on tourism at all? What are you keen on in tourism?

4. Are you fond of travelling at all?

5. What are you fond of in travelling?

6. Are you interested in working with people?

7. What tourist job are you interested in?

8. Are you thinking of the position of a travel agent?

9. Are you planning to study? What are you planning to study?

10. Are foreign languages essential in tourism business?

11. What foreign languages are essential in tourism business?

12. Are you doing well in English? What are you doing well in?

13. Is your English getting better? Do you practice your English every day?

14. What skills do you practice every day?

15. What is getting better?

16. What jobs in tourist industry do you know?

17. Are these jobs popular/interesting/active/well-paid?

18. Would you like to make a career in Tourism?

19. What position do you think is the most suitable for you?

5. Read the dialogue with good intonation:

A: I hear you are going to choose a career in tourism.

B: Definitely. I am planning to enter the East-Siberian Institute for Tourism.

A: Really? Are you interested in traveling or working with people?

B: Frankly speaking, I really enjoy all of these. But I’m not quite sure what I’m going to be.

A: You don’t know any tourist jobs, do you?

B: Don’t say that, I heard about tour guides and animators.

A: Is that all? Besides these professions, there are many others.

B: Put me in picture, then!

A: People in tourism are tour operators, travel agents, booking agents, ticket agents, travel consultants, tourism managers, guide-interpreters, travel writers and many others.

B: Wow, quite a choice! What job to choose, then?

A: I don’t know. It’s up to you to decide!

B: All right, I’ll consult with my father.

B: Is he in tourism business?

A: No, he isn’t. But he travels on business a lot.

B: Then he must know some information about tourist firms and jobs in tourism.

A: Yes, I agree with you. Don’t you want to join me and visit my dad?

B: Why not? Let’s go!

 

Reading:

TEXTS

Read the texts:

THE TOUR OPERATOR

 

The tour operator works in a tourist company. He develops tours also known as tour packages. Tour packages include transportation, accommodation, catering, transfers and other services.

To develop a tour package the tour operator works with transportation companies or carriers, hotels, restaurants, museums and other suppliers.

The tour operator usually markets the tours. He advertises them in mass media or in brochures.

The tour operator is a wholesaler. He sells tour packages to travel agents wholesale and pays commission to them. Sometimes he sells tour packages direct to the public.

Tour operators organize tours, so they are the main producers in the tourist industry.

 

Answer the questions:

1. Where does the tour operator work?

2. What does he do?

3. What do tour packages include?

4. What kind of companies does the tour operator work with?

5. How does the tour operator market the tours?

6. How does the tour operator sell the tours? What does “a wholesaler” mean?

 

 

THE TRAVEL AGENT

 

The travel agent works in a travel company. The travel agent like the shop-assistant sells goods to customers. The goods he offers are tour operator’s packages.

The travel agent is a retailer. He sells tour packages retail to the customers. He gets a commission from the tour operator. The commission is from 5 to 10 per cent of the tour cost.

The travel agent also sells separate services. They are flights, hotel rooms, sightseeing tours, car rentals, travel insurances and so on. The travel agent works directly with the public.

Travel agents sell tours, so they are the main sellers in the tourist industry.

Answer the questions:

1. Where does the travel agent work?

2. What does the travel agent do?

3. What kind of goods does the travel agent sell?

4. How does the travel agent sell tour packages? What does a “retailer” mean?

5. How high is the travel agent’s commission?

6. What kind of separate services does the travel agent sell?

 

THE TOURISM MANAGER

 

The tourism manager works in a tourist company. He runs some tourist business. He supervises all kind of operations in a tourist company. He also supervises the tourist company staff.

Sometimes the tourism manager is just the head of some department in a large tourist company: sales department or public relations department. In this case he reports to the general manager.

The tourism manager plans tourist business: operations, new products, profits. He controls the results.

In a travel company – a tour operator or travel agency – the tourism manager decides on development and promotion of new tour packages, advertising and sales. He also decides on prices and discounts.

The tourism manager hires employees. He selects them and provides their training.

Answer the questions:

 

1. Where does the tourism manager work?

2. What does he supervise?

3. When does the tourism manager report to the general manager?

4. What does the tourism manager plan and control?

5. What does the tourism manager decide on in a travel company?

6. How does the tourism manager hire employees?

THE АNIMATOR

 

The animator organizes and provides entertainments for guests in a hotel or holiday resort. He also organizes entertainment programmes for passengers on a cruise ship.

The animator conducts parties, shows, sport or arts contests, games for children and grown-ups. He involves guests in action: games and shows.

The chief animator manages the staff of animators. He is also called the social director. He communicates with guests a lot.

The animator speaks a few foreign languages. He communicates with guests in their native languages.

He is very artistic, he usually dances well, sings well and acts like an actor.

The animator is an easy-going and cheerful person. He is a pretty good mixer. He is the main entertainer in the tourist industry.

Answer the questions:

 

1. Where does the animator work?

2. What does the animator do?

3. Why does the animator speak a few foreign languages?

4. What does the animator do like an actor?

5. What kind of person is the animator?

 

THE TOUR GUIDE

 

The tour guide handles tour groups. He shows tourists round a city, a sight, or a museum. The tour guide conducts sightseeing tours or tours of museums and exhibitions. The tour guide is also called the tour conductor.

The tour guide accompanies tourists during a local tour or during a whole journey. He or she caters to the needs of tourists and he deals with all kinds of problems.

The tour guide speaks the language of the tourists perfectly well. He interprets and translates well from one language into another.

The tour guide knows a lot on history, geography, art and culture. He knows all the sights in a travel destination. The tour guide answers a lot of questions. He is a friendly, easy-going and helpful person. Tourists always tip their guides if they like them.

Answer the questions:

 

1. What kind of person is the tour guide?

2. What does he do?

3. What does the tour guide cater to?

4. What subjects does he know and why?

5. How well does the tour guide know a foreign language?

6. How does he handle tour groups?

 

After-reading tasks:

1. Match the terms with the definitions:

1. a tour operator a) a travel company staff member who sells tours

retail

 

2. a travel agent b) a tourist professional who shows tourists round a

destination or a sight

 

3. a tourism manager c) a tourist specialist who develops tour packages

 

4. a tour guide d) a manager who supervises the staff of animators

 

5. an animator e) a tourist professional who manages a travel

company or a department

 

6. a social director f) a specialist who arranges entertainments for hotel guests

or cruise passengers

 

7. a booking agent g) a travel company staff member who arranges ticket

bookings

 

2. Pick out the right definition:

 

1. a retailer a) a person or a company that buys a tour package from a

tour operator

b) a person or a company buys separate travel services

c) a person or a company that sells goods or services direct

to the public

d) a person or a company that sells tickets direct to the

public

 

2. goods a) a lot of good things

b) products on sale

c) sales

d) discounts

 

3. a tour package a) a set of tours offered for a traveller’s choice

b) a list of services offered by a travel agency

c) a tour which includes transportation, accommodation,

meals and other services at one price and is paid for in

advance

d) an envelope from a travel agency with all the travel

documents for the customer going on a tour

 

4. a wholesaler a) a person or a company that sells packaged goods

or services to customers

b) a person or a company that works on a travel market

c) a sales person or a company that has a number of

agents or agencies

d) a person or a company that buys goods or services

in bulk from suppliers and sells them to retailers

 

5. staff a) personal things

b) personnel

c) a lot of people

d) a lot of customers

 

3. Fill in the blanks:

Speaking

1.Give advantages and disadvantages of each job in tourism, using phrases of giving opinion and adjectives describing jobs:

Phrases of giving opinion:

Personally, I think…In my opinion…

I think… or I believe I personally think…

In my understanding… From my point of view…

From my viewpoint… From my standpoint…

As far as I’m concerned…

It seems to me… If you ask me, I think…

As I see it… I’d like to say this…

The point is…

If you do want to know what I (we) think on this subject, let me put you in the picture then.

Adjectives describing jobs:

interesting boring

active tiring

responsible hard

exciting nervous

well-paid dangerous

communicating skillful

popular demanded

easy pleasant

creative unskilled

reliable stressed

 

GRAMMAR EXERCISES

 

Present Simple

Make up special questions.

Models:

1. She is a good tour guide. (Who, What, What kind of…)

Who is a good tour guide?

What is she?

What kind of guide is she?

 

2. She handles tour groups. (Who, What, What)

Who handles tour groups?

What does she do?

What does she handle?

 

1. He is an experienced tour operator. (Who, What kind of…).

2. They are our new suppliers. (Who, What).

3. Tour operators usually market the tours. (Who, What, How often).

4. He advertises tours in mass media or in brochures. (Who, What, Where).

5. The manager speaks English and German fluently. (Who, What, How well)

6. The tourism manager plans tourist business. (Who, What, What kind of…

7. He decides on prices and discounts because he is a tourism manager. (Who, Why, What).

8. They arrange entertainment programmes because they are animators. (Who, Why, What).

9. You advertise your tour packages in mass media every month. (Where, When, What).

10. The animator entertains passengers on a cruise ship. (Whom, Where, Who, What).

 

Open the brackets.

1. The tour guide (speak) a few foreign languages.

2. The chief animator (supervise) the staff of animators?

3. There (be) some timetables, a travelogue and a folder on the table.

4. When and where the conference on international travel and tourism usually (take) place? – It usually (take) place in August in Italy.

5. Our customers often (not attend) the exhibition.

6. Your travelling companions (take) the same kind of tour every year? – No, they don’t.

7. Old steamships (not cover) long distances.

8. Why (be) there so many discounts?

 

Present Continuous

Make up special questions.

Model: We are waiting for the guide. (Who, What, Who…for)

Who is waiting for the guide?

What are we doing?

Who are we waiting for?

 

1. The manager is talking on the phone now. (Who, What, When).

2. The students are discussing difficult problems at the lesson now. (Who,

What, What kind of, Where).

3. You aren’t doing your homework now. (Who, What).

4. The tourist is reading an interesting article at the moment. (Who, What,

When, What kind of…).

5. The teacher is speaking English now. (Who, What, What kind of …).

6. The tourists are looking for their guide. (Who, What, Who…for).

7. His English is getting better. (What, Whose, How).

8. They are putting a new tour together.(Who, What, What kind of).

9. She is practicing her English now because she is taking her exams tomorrow. (Who, What Why).

10. The customers are asking questions about the tour. (Who, What, What … about).

Open the brackets.

 

1. The guide (wait) for me now.

2. What you (do) at the moment? – I (look) through the papers.

3. You (discuss) the problems in tourism?

4. I don’t want to go out because it (rain).

5. Our tour operators (develop) new tours.

6. I (not pack) my case now.

7. Your German (get) any better? – I hope so. Why you (ask)? – We (plan) to give you a job.

 

2.4. Translate from Russian into English:

 

1. Мои друзья планируют работать в туристском бизнесе. А что планируешь делать ты? – Я планирую стать экскурсоводом или гидом-переводчиком.

2. Турагент разговаривает по телефону? – Нет, он сейчас встречается с посетителями.

3. Что вы сейчас делаете? – Мы выбираем тур.

4. Чем в данный момент занимается ваш менеджер? – Он беседует с поставщиками.

5. Почему они сидят в офисе так поздно? – Они ждут своих клиентов.

6. Как у тебя идут дела с иностранным языком? – Извини, о чем ты спрашиваешь? – У тебя хорошо идут дела с английским? – Да, мой английский становится лучше.

7. Что вы сейчас пишете? Мы пишем задания к экзамену по географии турцентров. Хорошо, я думаю об этом весь день.

 

Open the brackets.

Model: Where is your manager? – He is in the office. He is working

(work) on the computer.

 

1. What you ____ (do) at the moment?

2. What the ticket agent ____ (do)? – She ____ (issue) air tickets.

3. The tour guide _____ (speak) a few foreign languages.

4. How often you ____ (travel) on business?

5. Where our guide __ (go)? — She __ (not go) anywhere. She __ (wait) for us.

6. Who these customers ______ (look) for? — They ____ (look) for our

tourism manager.

7. The chief animator _____ (supervise) the staff of animators?

8. The tour guide _____ (speak) a few foreign languages.

Underline the correct item.

1. I see/ am seeing that the situation is out of control.

2. The sausages are tasting/taste delicious.

3. Do you enjoy/Are you enjoying this party?

4. You haven’t said a word all morning. What are you thinking/do you think

about?

5. He has/is having a Siamese cat.

6. These flowers are smelling/smell nice.

7. I don’t know/am not knowing where she keeps the keys.

8. Why are you feeling/do you feel your pockets? Have you lost anything?

9. Why do you smell/are you smelling the milk? Do you think it has gone

off?

10. Anna’s Italian. She is coming/comes from Italy.

11. That dress looks/is looking nice on you.

12. Paul listens/is listening to a new record in his room.

13. If you don’t look/aren’t looking at that comic book, I’d like to see it.

14. Joan weighs/ is weighing 50 kilos.

15. Mary is/is being very naughty these days.

 

Translate the sentences.

1. Я — гид переводчик. Я не работаю в туристической компании. Я провожу экскурсии и часто отвечаю на вопросы туристов. Я много перевожу с одного языка на другой.

2. Чем в данный момент занимается ваш менеджер? — Он беседует с клиентами.

3. Менеджер туризма управляет туристической компанией. Он не всегда находится в офисе. Он часто ездит по делам.

4. Что Вы сейчас делаете? — Мы выбираем тур.

5. Как у тебя дела с английским? — Мой английский становится лучше.

6. Аниматоры очень общительные люди. Они говорят на родном и иностранных языках.

7. Что этот студент делает в нашем офисе? — Он и его товарищи проходят практику.

8. Менеджер по туризму отбирает новых кандидатов на должность ассистента.

9. Где менеджер? — Он в офисе разговаривает с посетителями.

10. Мой друг не любит летать на самолете. Он обычно путешествует поездом.

 

UNIT I

JOBS IN TOURISM

ACTIVE VOCABULARY

 

Part 1

animator	аниматор
to book	бронировать
booking agent	агент по бронированию
career	карьера
to continue	продолжать
customer	клиент, покупатель
destination	место назначения
to develop	разрабатывать
essential	существенный
extensive	обширный, основательный
graduation	окончание (вуза)
guide	гид, экскурсовод
guide-interpreter	гид-переводчик
to handle	осуществлять, заниматься, работать с
hospitality	гостеприимство
interpreter	переводчик
involve	включать, охватывать
to issue tickets	выписывать билеты
a must	обязательное условие
to receive	получать, принимать
retail	в розницу
retailer	продавец в розницу, розничный торговец
the Russian International Academy for Tourism sale to sell (sold, sold)	Российская международная академия туризма продажа продавать
separate	отдельный
service	услуга, обслуживание, сервис
successful	преуспевающий, успешный
ticket agent	билетный агент
tour	тур, туристическая поездка
tour guide	экскурсовод, гид группы, групповод
tour operator	туроператор
travel agent	турагент
travel consultant	консультант по туризму
travel writer	туристический журналист
tutoring	обучение, подготовка
wholesale	оптом
wholesaler	оптовик
Part 2
accommodation	размещение
to accompany	сопровождать
to advertise	рекламировать
to arrange	организовывать
arrangements	организация (чего-либо)
artistic	артистичный
arts	искусство, художественный
brochure	брошюра
car rental	аренда/прокат автомобиля
carrier	перевозчик, транспортная компания
to cater to	заботиться, стараться удовлетворить
catering	(общественное) питание
cheerful	веселый
chief animator	шеф-аниматор
commission	комиссионный сбор, комиссия, комиссионное вознаграждение
to communicate	общаться
consumer	потребитель
contest cost	конкурс стоимость
cruise ship to decide on	круизный теплоход принимать решение о
department	отдел
direct	напрямую
discount	скидка
easy-going	легкий в общении
employee	служащий
entertainment	развлечение
flight	рейс
to follow	следовать, соблюдать
friendly	приветливый
goods	товары
head helpful	глава готовый помочь
hire	нанимать на работу
to interpret	переводить (устно)
journey to lag behind local to market	путешествие отставать местный находить рынок сбыта
mass media	средства массовой информации
native to offer	родной предлагать
passenger	пассажир
physically fit	в хорошей физической форме
producer	производитель
profit	прибыль
promotion	продвижение (на рынок)
to provide to report to	предоставлять, обеспечивать подчиняться
resort to run (ran, run) sales department	курорт управлять отдел сбыта
schedule	программа, график
shop-assistant	продавец
sight	достопримечательность
sightseeing	осмотр достопримечательностей
social director	режиссер социальных программ
staff	персонал, кадры
to supervise	руководить
supplier	поставщик
tour package	пакет тура, пакет туристских услуг, турпакет, турпутевка
travel insurance	страховка тура

 

Pre-reading tasks:

 

1. Match up:

1. tour a) agent

2. social b) destination

3. travel c) operator

4. destination d) animator

5. tourist e) director

6. car f) rental

7. chief g) geography

 

2. Cross out one odd term in each line:

1) customer, interpreter, travel agent, booking agent, guide, ticket agent;

2) flight, car rental, transfer, commission, hotel accommodation, sightseeing tour;

3) accommodation, arrangements, promotion, destination, entertain­ment, commission;

4) discount, career, separate, resort, contest, brochure;

5) passenger, tourism manager, consumer, career, social director, chief animator.

3.Group the following terms according to the titles in the table (4 terms in each group):

Destination geography, profit, car rental, accommodation, commis­sion, retail, tutoring, social director, sale, knowledge, discount, guide, catering, shop-assistant, animator, cost, interpreter, entertain­ment, wholesale, graduation.

Trade	Tourist staff	Education	Travel services	Money matters

 

 

4. Answer the questions:

1.Are you planning to enter any tourist college?

2. What college, school or university are you planning to enter?

3. Are you keen on tourism at all? What are you keen on in tourism?

4. Are you fond of travelling at all?

5. What are you fond of in travelling?

6. Are you interested in working with people?

7. What tourist job are you interested in?

8. Are you thinking of the position of a travel agent?

9. Are you planning to study? What are you planning to study?

10. Are foreign languages essential in tourism business?

11. What foreign languages are essential in tourism business?

12. Are you doing well in English? What are you doing well in?

13. Is your English getting better? Do you practice your English every day?

14. What skills do you practice every day?

15. What is getting better?

16. What jobs in tourist industry do you know?

17. Are these jobs popular/interesting/active/well-paid?

18. Would you like to make a career in Tourism?

19. What position do you think is the most suitable for you?

5. Read the dialogue with good intonation:

A: I hear you are going to choose a career in tourism.

B: Definitely. I am planning to enter the East-Siberian Institute for Tourism.

A: Really? Are you interested in traveling or working with people?

B: Frankly speaking, I really enjoy all of these. But I’m not quite sure what I’m going to be.

A: You don’t know any tourist jobs, do you?

B: Don’t say that, I heard about tour guides and animators.

A: Is that all? Besides these professions, there are many others.

B: Put me in picture, then!

A: People in tourism are tour operators, travel agents, booking agents, ticket agents, travel consultants, tourism managers, guide-interpreters, travel writers and many others.

B: Wow, quite a choice! What job to choose, then?

A: I don’t know. It’s up to you to decide!

B: All right, I’ll consult with my father.

B: Is he in tourism business?

A: No, he isn’t. But he travels on business a lot.

B: Then he must know some information about tourist firms and jobs in tourism.

A: Yes, I agree with you. Don’t you want to join me and visit my dad?

B: Why not? Let’s go!

 

Reading:

TEXTS

Read the texts:

THE TOUR OPERATOR

 

The tour operator works in a tourist company. He develops tours also known as tour packages. Tour packages include transportation, accommodation, catering, transfers and other services.

To develop a tour package the tour operator works with transportation companies or carriers, hotels, restaurants, museums and other suppliers.

The tour operator usually markets the tours. He advertises them in mass media or in brochures.

The tour operator is a wholesaler. He sells tour packages to travel agents wholesale and pays commission to them. Sometimes he sells tour packages direct to the public.

Tour operators organize tours, so they are the main producers in the tourist industry.

 

Answer the questions:

1. Where does the tour operator work?

2. What does he do?

3. What do tour packages include?

4. What kind of companies does the tour operator work with?

5. How does the tour operator market the tours?

6. How does the tour operator sell the tours? What does “a wholesaler” mean?

 

 

THE TRAVEL AGENT

 

The travel agent works in a travel company. The travel agent like the shop-assistant sells goods to customers. The goods he offers are tour operator’s packages.

The travel agent is a retailer. He sells tour packages retail to the customers. He gets a commission from the tour operator. The commission is from 5 to 10 per cent of the tour cost.

The travel agent also sells separate services. They are flights, hotel rooms, sightseeing tours, car rentals, travel insurances and so on. The travel agent works directly with the public.

Travel agents sell tours, so they are the main sellers in the tourist industry.

Answer the questions:

1. Where does the travel agent work?

2. What does the travel agent do?

3. What kind of goods does the travel agent sell?

4. How does the travel agent sell tour packages? What does a “retailer” mean?

5. How high is the travel agent’s commission?

6. What kind of separate services does the travel agent sell?

 

THE TOURISM MANAGER

 

The tourism manager works in a tourist company. He runs some tourist business. He supervises all kind of operations in a tourist company. He also supervises the tourist company staff.

Sometimes the tourism manager is just the head of some department in a large tourist company: sales department or public relations department. In this case he reports to the general manager.

The tourism manager plans tourist business: operations, new products, profits. He controls the results.

In a travel company – a tour operator or travel agency – the tourism manager decides on development and promotion of new tour packages, advertising and sales. He also decides on prices and discounts.

The tourism manager hires employees. He selects them and provides their training.

Answer the questions:

 

1. Where does the tourism manager work?

2. What does he supervise?

3. When does the tourism manager report to the general manager?

4. What does the tourism manager plan and control?

5. What does the tourism manager decide on in a travel company?

6. How does the tourism manager hire employees?

THE АNIMATOR

 

The animator organizes and provides entertainments for guests in a hotel or holiday resort. He also organizes entertainment programmes for passengers on a cruise ship.

The animator conducts parties, shows, sport or arts contests, games for children and grown-ups. He involves guests in action: games and shows.

The chief animator manages the staff of animators. He is also called the social director. He communicates with guests a lot.

The animator speaks a few foreign languages. He communicates with guests in their native languages.

He is very artistic, he usually dances well, sings well and acts like an actor.

The animator is an easy-going and cheerful person. He is a pretty good mixer. He is the main entertainer in the tourist industry.

Answer the questions:

 

1. Where does the animator work?

2. What does the animator do?

3. Why does the animator speak a few foreign languages?

4. What does the animator do like an actor?

5. What kind of person is the animator?

 

THE TOUR GUIDE

 

The tour guide handles tour groups. He shows tourists round a city, a sight, or a museum. The tour guide conducts sightseeing tours or tours of museums and exhibitions. The tour guide is also called the tour conductor.

The tour guide accompanies tourists during a local tour or during a whole journey. He or she caters to the needs of tourists and he deals with all kinds of problems.

The tour guide speaks the language of the tourists perfectly well. He interprets and translates well from one language into another.

The tour guide knows a lot on history, geography, art and culture. He knows all the sights in a travel destination. The tour guide answers a lot of questions. He is a friendly, easy-going and helpful person. Tourists always tip their guides if they like them.

Answer the questions:

 

1. What kind of person is the tour guide?

2. What does he do?

3. What does the tour guide cater to?

4. What subjects does he know and why?

5. How well does the tour guide know a foreign language?

6. How does he handle tour groups?

 

After-reading tasks:

1. Match the terms with the definitions:

1. a tour operator a) a travel company staff member who sells tours

retail

 

2. a travel agent b) a tourist professional who shows tourists round a

destination or a sight

 

3. a tourism manager c) a tourist specialist who develops tour packages

 

4. a tour guide d) a manager who supervises the staff of animators

 

5. an animator e) a tourist professional who manages a travel

company or a department

 

6. a social director f) a specialist who arranges entertainments for hotel guests

or cruise passengers

 

7. a booking agent g) a travel company staff member who arranges ticket

bookings

 

2. Pick out the right definition:

 

1. a retailer a) a person or a company that buys a tour package from a

tour operator

b) a person or a company buys separate travel services

c) a person or a company that sells goods or services direct

to the public

d) a person or a company that sells tickets direct to the

public

 

2. goods a) a lot of good things

b) products on sale

c) sales

d) discounts

 

3. a tour package a) a set of tours offered for a traveller’s choice

b) a list of services offered by a travel agency

c) a tour which includes transportation, accommodation,

meals and other services at one price and is paid for in

advance

d) an envelope from a travel agency with all the travel

documents for the customer going on a tour

 

4. a wholesaler a) a person or a company that sells packaged goods

or services to customers

b) a person or a company that works on a travel market

c) a sales person or a company that has a number of

agents or agencies

d) a person or a company that buys goods or services

in bulk from suppliers and sells them to retailers

 

5. staff a) personal things

b) personnel

c) a lot of people

d) a lot of customers

 

3. Fill in the blanks:

the travel agent research transportation tour packages