How can you show you have this competency?

If you have a job interview and you want to demonstrate your achievements you need to think about different situations you have been in, the actions you have taken, and the results of these actions. Perhaps you have had a difficult customer, how have you dealt with that person? Did your action benefit your organisation? In what way? If your results were successful, state this either in your job application, or in your interview.

Think about the skills which you have which make you attractive and valuable as an employee. Remember the more achievement you can give as examples, the more you can sell and market yourself for the job.

How to improve this skill

If there is a goal which seems difficult to achieve, don’t give up easily. If you can understand your goal and work towards it this will show that you have the potential to achieve. You need to be able to face obstacles and be determined enough to meet targets. Think about a time where you have had to take “no” for an answer, did you just accept it? Don’t just accept it, find out why the answer is “no”.

Also ask for feedback as this can give you an indication of how you are doing. You could compare this to learning a language, for example, if you find some grammar difficult you can always ask your teacher for feedback on your exercises. You can apply this rule to the workplace as well and if you are not sure of how you are progressing, ask!

 

Task 1. Prepositions

Complete the text below by writing in the correct preposition: 'in' (2x), 'up', or 'with'.

If there is a goal which seems difficult to achieve, don't give ___ so easily. If you can understand your overall goal and organise your work ___ the aim of achieving this goal ___ stages, it shows that you have a real drive to achieve. You need to be able to face problems and be determined enough to overcome obstacles ___ order to be successful.

 

Task 2. Collocations

Match the two halves of the sentences to make common collocations.

 

A test with flying colours, a promotion, obstacles, a rule, a sales target, towards a goal

 

Go for

Pass

Reach

Work

Face

Apply

 

Paragraph headings

Match the headings with the paragraphs (5 items).

Word transformations

Write the nouns for these verbs and then read the text again to check if you were right. (8 items)

conceptualise
qualify
perform
develop

understand

indicate
explain
categorise

 

Unit 2

Business Communication

1. What is a vertical and horizontal communication in the company?

2. Who are the people you will communicate with?

3. What rules do you follow while you communicate with your superiors, your subordinates, co-workers and partners outside the organization?

4.Whoare the other people you contact to professionally?

Business communication is information sharing between people within and outside an organization that is performed for the commercial benefit of the organization. It can also be defined as relaying of information within a business by its people.

Business communication encompasses topics such as marketing, brand management, customer relations, consumer behavior, advertising, public relations, corporate communication, community engagement, reputation management, interpersonal communication, employee engagement, and event management.

Media channels for business communication include the Internet, print media, radio, television, ambient media, and word of mouth.

Business communication can also be said to be the way employees, management and administration communicate in order to reach to their organizational goals.

Methods of business communication include:

• Web-based communication;
• Video conferencing – allows people in different locations to hold interactive meetings;
• Reports – important in documenting the activities of any department;
• Presentations
• Telephone meetings – which allow for long distance speech;
• Forum boards – which allow people to instantly post information at a centralized location;
• Face-to-face meetings – which are personal and should have a written follow-up;
• Suggestion box – primarily for upward communication, because some people may hesitate to communicate with management directly, so they can give suggestions by drafting one and putting it in the suggestion box.

Tasks.

 

I. Using the dialogues from your textbook make up a telephone talk to your partner.

II. Talk to your co-workers from the department and discuss the current issue.

III. Roleplay a meeting of specialist discussing the production.

IV. Read about relationship-building in business, what it means and how to be better at it.(https://learnenglish.britishcouncil.org/en/business-magazine/relationship-building)

V. Learn about different ways of complaining plus useful tips on how to complain effectively and write the summary on it.(https://learnenglish.britishcouncil.org/en/business-magazine/complaining)

Relationship-building

Read about relationship-building in business, what it means and how to be better at it.Read the text and then do the exercises.