Complete the sentences with words and phrases from the word bank.

a.business center	b.conference room	c.technical support	d.attendees
e.troubleshoot	f.workshop	g.corporate retreat

1. Jason met many of his co-workers for the first time at the ________.

2. The hotel can organize conferences for up to one hundred ______.

3. Large business events are held in a _________.

4. Sheila learned about the new software at the gtraining _______.

5. Fax machines are in the ________.

6. The _______ is responsible for fixing anfd technical problems.

7. The computer technician helped Mr Smith _______ computer usage.

Match the words and phrases with definitions.

1. Fax machine 2. Photocopier 3. Venue 4. State-of-the-art

a. a machine that only produces copies b. a machine that sends documents c. having the newest technology d. a place where special event take place

Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.

1. The conference room fits over 100 people.

2. The woman needs video-conferencing.

3. The hotel offers technical assistance.

Listen again and fill in the blanks.

Manager: Hi, I’m organizinga conference for my company. Can

y ou tell me what facilities you have available?

Employee: Yes, of course. We have conference rooms that

accommodate up to 100 people.

Manager:	That’s perfect. And what kind of 1) ______ is available?
Employee:	All of the conference rooms come equipped with 2) _______equipment.
Manager:	Does that mean that there are 3) _______ available?
Employee:	That’s right. And we also have equipment for 4) _______
Manager:	I don’t think we’ll need that. We will, however, need a 5) __________. Can you supply one?
Employee:	Yes, ma’am. Our staff will even set it up before the conference starts.
Manager:	Excellent. What sort of technical assistance do you offer?
Employee:	We have 6) ___________ that can help you resolve any problems you may encounter.
Manager:	Great. Thanks for the information. I’ll be in contact soon.

Watching & Listening

What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “A Guide to Business Travellers’ Needs” to know everything in detail.

Answer the questions.

1. Where does half of a hotel’s revenue come from?

2. Why do some hotels find it difficult to retain business travelers for a longer period?

3. What hotel amenities are expected as a standard for a business traveler?

4. What is the dual purpose of a hotel room for a business traveller?

5. What freebies do business travelers expect to get in a hotel?

6. What food options are popular with business travelers?

7. Why health facilities are important for business travellers?

8. What health facilities do female business travelers value?

9. What locations are most attractive to business travelers?

10. What connection links are extremely important for business travelers?

11. Why do loyalty programmes help attract more to business travelers?

48. What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)

1. Which Moscow airports cater to business travelers?

2. What business facilities can be found in the Sheremetyevo Airport?

3. What Moscow hotels cater to business travelers?

4. Describe the Ritz Carlton Hotel (location, amenities, conference facilities, in-room facilities, language support, etc.)

5. What is the Moscow City like? Whose needs does it cater to?

6. What kind of places are MICEX and RTS?

7. What hotel may be recommended to those who want to stay close to the business centre?

8. What makes the Lotte Hotel so attractive to business travelers? What does it feature? What business services are offered here?

9. How many business people visit The Crocus City Complex? Why do you think it’s a perfect venue to combine business and pleasure?

10. What business travelers’ needs are catered to?

11. What kinds of business services does Quintessentially provide?

12. What business nightclub is a must for business travelers?

Role play Activities

Role play the situations.

Activity 1

Student A: You are a business manager who wants to know about the hotel’s conference facilities. Ask Student B questions to find out:

· a conference room size

· equipment provided

· if technical support is available

Student B: You work for the Royal Point Hotel in the Meetings and Events Department. Answer Student A’s questions.

Use language such as:

I’m organizing a conference for my company.

All of the conference rooms come equipped with sound and video equipment

What sort of technical assistance do you offer?

Activity 2

Student A

You work for Albatross Engineering plc. and have been asked to find a suitable local venue for a full-day seminar. Professor Markowitz is giving a lecture on new techniques in electrical engineering in the morning, and this will be followed by the annual general meeting in the afternoon. You require a lecture theatre for fifty people. Ring The Manor Hotel and find out what they have to offer.

Student B

You work in the venues department of The Manor Hotel. You receive a telephone call from Albatross Engineering. Using the information below answer the enquiry. Find out what equipment the client requires. All equipment is provided free of charge if you have prior notice.

	U – shape	Classroom	Theatre
The Bishop Fortescue Room 15.9 x 8.5 m £150/day	52 people	75 people	150 people
The Brittany Room 6.4 x 7.3 £75/ day
The Gurny Room 8.5 x 9.2 m £ 100 /day

Activity 3

Student A

You work for Tangerine Computers of New York. You are interested in holding a three-day business seminar in the UK for local businesses on the benefits of your new software packages. You will be sending a team of eight senior employees who will require accommodation for four nights. You expect there to be some thirty local people attending on each of the three days. They will not require accommodation. Ring The Manor Hotel and find out what they can offer. Will they provide OHPs, flip charts and so on? Do they have a local area network you can demonstrate your software on?

Student B

You work for The Manor Hotel in the venues department. You receive a phone call from Tangerine Computers of New York. Use the information on day and 24-hour conference rates. You will not need to pay agency commission, so you can be flexible in pricing.

Day delegate rate	£57	includes coffee, lunch, afternoon tea, conference equipment and room hire - minimum 25 people
24-hour residential rate:	£169	inclusive of mid-morning coffee, lunch, teas, room hire, conference equipment, dinner, deluxe bedroom and country house breakfast

Writing